Version of 26 October 2026.This is a translation for information purposes. The French version is the only legally binding version.

Article 1 – Identification of the seller and scope of application

These General Terms and Conditions of Sale (“ GTC ”) govern all sales concluded via the Site www.crea-nova.be between :

•       SEBLOU SRL, operating under the brand Crea-Nova, whose registered office is located at Chemin de Monseufoy 14, 6929 Haut-Fays, Belgium, VAT number BE 1028.753.294 (hereinafter “the Company”),

•       and any natural or legal person placing an order on the Site (hereinafter “the Client”).

Any order implies full and unconditional acceptance of these GTC, which the Client acknowledges having read before validating their order. The Company may modify the GTC at any time; the applicable GTC are those in effect at the time of order validation.

Article 2 – Products and visuals

The Company offers personalised items as well as non-personalised items. The essential characteristics of each product are presented on its sheet.

The images and visuals presented on the Site are for purely indicative purposes. The final rendering of the product may differ from these visuals due to, in particular, the technical specifications of manufacturing, materials, printing or engraving processes, screen settings, the quality of the files transmitted and the artisanal nature of certain productions. These differences do not constitute a defect of the product.

Article 3 – Price

Prices are indicated in euros (€), all taxes included (VAT included, where applicable), excluding delivery charges.

The Company reserves the right to change its prices at any time. The applicable price is that displayed on the Site at the time of order confirmation.

Article 4 – Delivery charges, taxes and customs

Delivery charges are the responsibility of the Customer and are clearly indicated before the final confirmation of the order.

Taxes and customs. For deliveries outside of the European Union, customs duties, taxes or additional charges may be applied by the destination country. These charges are entirely the responsibility of the Customer, who must inquire in advance with the authorities of their country. Refusal or non-collection of a parcel for this reason does not entitle to any refund.

Article 5 – Order

1.      The Customer selects their products, provides any customisation details, checks the summary of their order (products, customisation, total price, delivery charges) and then confirms it by clicking on the “ Pay Now ” button.

2.       The confirmation of the order constitutes the conclusion of the contract. A confirmation email is sent to the Customer.

3.      The Company may refuse or cancel a order in the event of an existing dispute with the Client, suspicion of fraud, unavailability of the product, illicit customisation content or contrary to public morals, or a manifest error in price display. The Client will then be fully refunded.

Article 6 – Customisation: Client's responsibility

The Client is solely responsible for the information provided for the personalisation of their product (texts, names, dates, photos, visuals, colour choices, sizes, etc.).

The Company cannot be held responsible for any error made by the Client (spelling mistakes, incorrect photo, low-resolution photo, incorrect size, wrong colour choice, etc.).

It is the Client's responsibility to carefully check all the information entered before finalising their order. Once the order is validated, production is initiated and no modifications can be guaranteed.

The Company may refuse any personalisation that it deems unlawful, defamatory, hateful, contrary to public morals or infringing the rights of third parties.

Article 7 – Content provided by the Client (intellectual property)

By submitting photos, texts, logos or other visuals for the personalisation of their products, the Client guarantees that they hold all the rights necessary for these elements (copyright, right to image, trademark rights, rights of the represented persons, etc.) and that they are authorised to have them reproduced. The Client releases the Company from any liability in the event of a dispute, claim or action by a third party related to intellectual property rights or any other rights concerning these elements, and agrees to indemnify it against any condemnation, costs and damages resulting therefrom (including reasonable legal fees).

The Company has no obligation to control, verify or validate the content transmitted by the Client, nor to verify its legality or the related rights. The Company may, at its sole discretion and without being obliged to do so, refuse or cancel, without compensation, any order whose content it considers to infringe the rights of third parties or to be illegal. The absence of refusal, objection or control by the Company shall in no case constitute validation of the content, waiver of its rights, or acceptance of liability, and does not relieve the Client of its guarantees and obligations set forth in this article.

The Client grants the Company, for the sole purpose of executing the order, a non-exclusive licence to reproduce and adapt this content.

Article 8 – Payment

The price is payable in full at the time of the order, by the payment methods offered on the Site: Bank transfer, Bancontact or PayPal. Payments are processed by a secure payment provider; the Company does not have access to the complete data of the Client's credit card. The order is only processed after receipt of payment.

Article 9 – Delivery

1.      The products are delivered to the address provided by the Client at the time of the order. It is the Client's responsibility to ensure the accuracy of this address.

2.      The indicated timeframes consist of a manufacturing period (customised products being made to order) of 3 working days and a delivery time that varies according to the chosen delivery method. They are given as an indication.

3.      The Company shall not be held responsible for delays attributable to the carrier, exceptional weather conditions, strikes or any other event of force majeure. In the event of a significant delay, the Client is invited to contact the Company, so that a solution can be sought. If the delivery has not taken place within 30 days following the order, unless otherwise agreed, the Client may terminate the contract in accordance with the law.

4.      The Client must check the condition of the package upon receipt and, in the event of apparent damage, make reservations with the carrier.

Article 10 – Right of withdrawal

10.1. Customised products – no withdrawal. In accordance with the applicable legislation, notably Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to goods made to the specifications of the consumer or clearly personalised. Consequently, no refund or exchange is possible for customised items, except for the application of the guarantees provided for in Articles 11 and 12.

10.2. Non-customised products – 14 days. For non-customised items, the consumer Client has a period of fourteen (14) calendar days from the receipt of the product to exercise their right of withdrawal, without having to justify a reason or pay penalties. To exercise it, the Client must notify their decision unequivocally via the Contact form.https://www.crea-nova.be/contactus (he can use the standard form below) and then returns the product, in its original packaging, unused and in perfect condition, no later than 14 days after communicating his decision, to the address: Crea-Nova, Campagne des rites 30, 1421 Ophain, Belgium. The direct return costs are the responsibility of the Customer. The Company refunds the price of the product and the initial standard delivery charges within 14 days of receiving the returned product (or proof of its return), using the same payment method. The Company may deduct a decrease in value resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product.

Standard withdrawal form: "To the attention of Crea-Nova: I/We hereby notify you of my/our withdrawal from the contract for the sale of the following good: [product] – ordered on [date] – received on [date] – Name of the consumer: – Address: – Date: – Signature"

Article 11 – Cases in which the Company intervenes

The Company only intervenes in the following cases:

•       Personalisation error on its part (failure to comply with the information validated by the Customer): replacement of the product or full refund, at the Company's choice.

•       Damaged product upon delivery : the Customer must send photos of the product and packaging within a period of 48 hours after receipt, to https://www.crea-nova.be/contactus. After this period, the claim may be refused.

•      Lost parcel : free reshipment after confirmation of the loss by the carrier.

•      Defective product : immediate replacement after verification (photos to support).

No other request for a refund or exchange will be accepted for personalised products.

Article 12 – Legal warranties

The consumer Client benefits from the legal conformity warranty of 2 years from the delivery of the goods, as well as the warranty relating to hidden defects, in accordance with the provisions of the Belgian Civil Code. These warranties apply independently of any other commercial warranty and do not cover normal wear and tear, or damage resulting from improper use or inadequate maintenance, nor differences falling under Article 2 (indicative visuals), nor errors in personalisation attributable to the Client. To implement it, the Client contacts the Company at https://www.crea-nova.be/contactus in a reasonable time after the defect is discovered.

Article 13 – Limitation of liability

Within the limits permitted by law, the Company is not responsible for:

•       personalisation errors attributable to the Client;

•       delivery delays attributable to carriers;

•        indirect damages resulting from the use of the products (loss of profit, moral harm, etc.);

•        fraudulent use of payment methods by a third party;

•        injuries or damages related to improper use of the items: it is the Client's responsibility to use the products appropriately, in accordance with their intended use and any instructions for use, and to keep them out of reach of young children when necessary.

Nothing in these T&Cs excludes or limits the liability of the Company in the event of fraud, gross negligence, death or personal injury caused by its actions, nor the mandatory rights recognised to the consumer by law.

Article 14 – Intellectual property of the Site

The Crea-Nova brand, the models, visuals and content of the Site remain the property of SEBLOU SRL. The creations made by the Company are intended for the personal use of the Client; their reproduction or commercial resale is prohibited without written consent.

Article 15 – Personal data

The personal data of the Client are processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable Belgian legislation, under the conditions described in the Site's Privacy Policy, to which the Client is invited to refer.

Article 16 – Dispute resolution and applicable law

These T&Cs are subject to Belgian law. In the event of a dispute, the following procedure is recommended:

1.      Preliminary contact : the Client first contacts the Company https://www.crea-nova.be/contactus in order to seek an amicable solution.

2.      Mediation : in the absence of an agreement, the consumer Client may resort free of charge to an alternative method of dispute resolution, notably with the Consumer Mediation Service (https://mediationconsommateur.be)

3.      Courts : in the absence of a solution, the Belgian courts are solely competent, subject to the mandatory rules of competence applicable to consumers.

Article 17 – Final provisions

If any clause of these GTC is declared null or unenforceable, the other clauses shall remain in force. The fact that the Company does not invoke a clause does not constitute a waiver of that clause.