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For a quicker response, please check our FAQ below before contacting us: it answers most common questions.

For any other questions regarding our company or services, please contact us

We generally respond within 2 to 3 working days.

FAQ


Choose your products and add them to the basket. It is at the time of placing the order that you can personalise your item: upload your photo and specify the name, initials, or number you want. Please check the spelling before confirming: the personalisation will be reproduced exactly as entered.

The personalisation is done according to the information entered during the order. But if you ask us, we can send you a preview by email for approval before starting production. (via form: checkbox? or via contact?)

For personalised items: You can request a modification or cancellation within 2 hours of placing the order, before production begins. After this period, the item is already in production and can no longer be modified.

For non-personalised items, you have a period of fourteen (14) calendar days from the receipt of the product to exercise your right of withdrawal, without having to provide a reason or pay penalties (see T&Cs).


Each item being personalised, allow 3 working days for production, plus the delivery time. For bulk deliveries, it is advisable to order 3 weeks in advance.

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Orders and personalisation

Deadlines and delivery