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For a quicker response, please check our FAQ below before contacting us: it answers most common questions.
For any other questions regarding our company or services, please contact us
FAQ
Choose your products and add them to the basket. It is at the time of placing the order that you can personalise your item: upload your photo and specify the name, initials, or number you want. Please check the spelling before confirming: the personalisation will be reproduced exactly as entered.
The personalisation is done according to the information entered during the order. But if you ask us, we can send you a preview by email for approval before starting production. (via form: checkbox? or via contact?)
For personalised items: You can request a modification or cancellation within 2 hours of placing the order, before production begins. After this period, the item is already in production and can no longer be modified.
For non-personalised items, you have a period of fourteen (14) calendar days from the receipt of the product to exercise your right of withdrawal, without having to provide a reason or pay penalties (see T&Cs).
Each item being personalised, allow 3 working days for production, plus the delivery time. For bulk deliveries, it is advisable to order 3 weeks in advance.
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Orders and personalisation
Deadlines and delivery